EzStores Privacy

1. Definitions.

“Account Information” means data about how and when an EzStores account is created, accessed and used, including Store Information. “Automated Decision Making” means a decision made solely by automated means without human involvement.
“Browser Information” means browser provided information, including the IP address, the website visited, network connection, device information, and other data, including Cookies. “Contact Information” means basic personal and business information, such as first and last name, company name, postal address, phone number, email address and social media account information. “Controller” means an entity that determines the purposes and means of the Processing of Personal Data.
“Cookie” is a small file which resides on a computer hard drive containing an anonymous unique identifier accessible by the website that placed it there. “Device Information” means information about a device, such as device ID number, model, and manufacturer, version of your operating system and geographical region, collected from devices accessing the Services. “Merchant” means a person or entity which uses or has used the Services.
“Partner” means a separate entity which participates in our channel partner or reseller program or other third-party program related to the Services. “Payment Information” means and includes credit card, automated clearing house (ACH) or other payment information.
“Personal Data” or “Personal Information” means information that (i) relates to an identified or identifiable natural person, or (ii) identifies, relates to, or could reasonably be linked with you or your household. “Processing” means any operation or set of operations which is performed upon Personal Data, whether or not by automatic means, including, but not limited to, collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction. “Processor” means the entity which processes Personal Data on behalf of the Controller.
“Security Information” means user ID, password and password hints, and other security information used for authentication and account access “Services” means EzStores’s websites, services, apps, or other user interfaces “Store Information” means information about a store, its products, and its architecture.
“Support Information” includes information about your hardware and software, authentication data, chat session contents, error reports, performance data, and other communication or technical information and may, with express permission, include remote access to facilitate troubleshooting. “Transaction Information” means the data related to transactions that occur on the Services, including product, order, shipping information, Contact Information, and Payment Information. “Usage Information” means information collected when you interact with the Services, including functionalities accessed, pages visited, and other interaction data. “User” means an entity or person that interacts with a Merchant through the Services.

2.Information We Collect and Duration.

Information Collected from Merchants. When a Merchant interacts or uses the Services, we collect and control information such as Account Information, Browser Information, Contact Information, Device Information, Payment Information, Support Information, Device Information, Security Information, Transaction Information, Usage Information and set a Cookie.
Information Collected from Users. When Users interact with a Merchant’s ecommerce offering through the Services, we collect and process Browser Information and Transaction Information of the User on behalf of the Merchant.
Information Collected from Partners. When a Partner signs up for a partner account or refers a Merchant to us, we collect and control information such as Account information, Browser Information, Contact Information, Payment Information, Support Information, and Usage Information.
Information Collected from Visitors. When visitors browse our website or use the Services, or engage in communications with us online or offline, we collect and control, as applicable, Browser Information, Support Information, Contact Information, and Usage Information submitted or communicated to us.
Duration. We will delete your personal data when it is no longer necessary or relevant for the fulfillment of the purpose for which it was collected, or when you revoke a given consent, if the processing has been based on such consent, or in case you exercise your rights to oppose the processing or to delete your data; notwithstanding that a longer retention period may be established to pursue our legitimate business interests, comply with our legal obligations, resolve disputes and enforce applicable agreements.

3.How We Use Your Information.

Use of Merchant Information. We use this information as a Controller to provide Merchants with the Services, confirm identities, provide support such as debugging, troubleshooting, automated decision making such as the detection of fraudulent account creation when signing up for the Services, for advertising and marketing, invoicing, to resolve incidents related to the use of the Services, to improve and personalize the Services, such as push notifications regarding your store activities, and to comply with legal requirements. We may disclose certain information, including Account Information, Contact Information, Support Information and Transaction Information, to Partners subject to confidentiality obligations that refer Merchants to us or are engaged by a Merchant to provide services, apps or products relating to the Merchant’s store(s) or use of the Services, or to confirm identities and improve and personalize our interactions and services. We may use this information in other cases where the Merchant has given express consent or when we are legally obliged to do so.
Use of User Information. We use this information as a Processor to provide the Services to Merchants, support and process orders, and to comply with legal requirements like managing risk and fraud. The Merchant is the Controller of this information and Users who have questions about our use of this information should contact the Merchant. We may also use certain information as a Controller to improve and personalize the Services when we have the legal basis to do so and to comply with a legal requirement like manage risk and fraud.
Use of Partner Information. We use this information as a Controller to provide Partners with the Services, confirm identities, provide support, for advertising and marketing, invoicing, to resolve incidents related to the use of the Services, to improve and personalize the Services, and to comply with legal requirements. We may use this information in other cases where the Partner has given express consent.
Use of Visitor Information. We use this information as a Controller to provide the Services, and improve and personalize communications, interactions with the Services, to provide support, if needed, and to comply with legal requirements. We may use this information in other cases where the visitor has given express consent.
Promotional. We may send promotional communications to existing Merchants and Partners and to prospective customers who give consent by email, phone, and other channels. For example, we may notify a Merchant when a subscription is ending. You can opt-out of receiving promotional communications from us at any time.

4. How We Share Your Information.

Information Sharing. The Services are possible because of a variety of third parties and service providers. Sometimes it is necessary to share Merchant, Partner, User or visitor Personal Data with them to support the Services. We may access, transfer, disclose, and/or retain that Personal Data with consent or in the following circumstances.
Compliance. If we have a good faith belief that doing so is necessary to comply with applicable law or respond to valid legal process, including from law enforcement or other government agencies or to meet national security requirements.
Protection. If we have a good faith belief that doing so is necessary to: (i) protect Merchants, Partners, Users, or visitors; for example, to prevent spam or attempts to defraud us or users of the Services, or in response to threats of safety of any person; (ii) protect the rights or property of EzStores, including enforcing the terms governing the use of the Services; or (iii) operate and maintain the security of the Services, including to prevent or stop an attack on our computer systems or networks.
Affiliates. We share Personal Data among EzStores-controlled affiliates and subsidiaries for the purposes described in this Privacy Policy.
Service Providers. EzStores may use from time to time a limited number of third-party service providers, data processors, contractors, and other businesses to assist us in providing the Services for the purposes described in this Privacy Policy.
Payment Processing. We share payment data with banks and other entities that process payment transactions or provide other financial services, and for fraud prevention and credit risk reduction.
Apps. Upon receiving a Merchant’s consent to install an application, we will share the Merchant’s Contact Information and other information requested by the app with the app Partner.
Merger; Sale. We may also disclose Personal Data as part of a sale of assets or if we merge with or are acquired by another company.

5. Cookies.

Usage. EzStores and its third-party service providers use cookies, web beacons, and similar tracking technologies to recognize you when you visit our website, remember your preferences, and give you a personalized experience. When you visit our websites, we, or an authorized third party, may place a cookie on your device that collects information, including Personal Data, about your online activities over time and across different sites. Cookies allow us to track use, infer browsing preferences, and improve and customize your browsing experience.
Persistence. We use both session-based and persistent cookies on our websites. Persistent cookies remain on your computer when you have gone offline, while session cookies are deleted as soon as you close your web browser. A website may set a cookie if the browser’s preferences allow it. A browser only permits a website to access the cookies that it has set, not those set by other websites.
Types of Cookies include: essential cookies which are necessary for our website to work as intended; functional cookies which enable enhanced functionality, like videos and live chat, without these cookies, certain functions may become unavailable; analytic cookies which provide statistical information on site usage which allow us to improve our website over time; targeting and advertising cookies which are used to create profiles or personalize content to enhance your experience.
Control. It is possible to disable cookies through your device or browser settings, but doing so may affect your ability to use our website. For instance, we may not be able to recognize your computer or mobile device and you may need to log in every time you visit our website. The method for disabling cookies may vary by device and browser, but can usually be found in preferences or security settings.
Other Resources. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit allaboutcookies.org, or aboutcookies.org.

6. Information Protection.